Patients, who were randomly selected, were sent an invitation to participate in the survey. Those who complete the survey answer 20 detailed questions including whether they understood the advice they were given by their doctor, whether they were involved in decisions about their care and treatment, and whether they were treated with respect and dignity by hospital staff.
The survey also provides a rating out of 10 for four key areas: Communication, Partnership, Coordination and Physical and emotional needs.
Access to full National Patient Experience Survey results(external link) (on Health Quality and Safety Commission website)
The results for Waikato DHB once again highlight areas of good performance, and areas for improvement.
Overall we rate similar to or above the national average.
We are delighted that patients rated us particularly highly in terms of meeting their physical and emotional needs - 93 percent of people who completed the survey said that they always felt that staff treated them with dignity and respect while they were in hospital. This was higher than the national average for other DHBs. High levels of trust in doctors, nurses and other staff were also noted.
Areas for improvement include:
- Mo Neville, Director Quality and Patient Safety