Preparing for a hospital stay

  • Please refer to the letter you have received setting out the date and time you should arrive, and any other instructions.
  • Read the instructions carefully. Note anything you need to do or bring with you.
  • Note where you are coming to and think ahead about transport.
  • Allow plenty of time to get here.
  • If you have any queries, please contact the service/phone number that is given in your letter.
  • If for any reason you are not able to come, you must let the service know as soon as possible.
  • If you have misplaced your letter, contact the main hospital number.

Patient rights

You have rights as a patient, and those caring for you have duties of care.

Please click here for details on:

  • Your rights under the Code of Health and Disability Services
  • Information we collect about you
  • Accessing your personal information/clinical records
  • What to do if you receive a treatment injury
  • If you have concerns or need an advocate
  • Making a complaint, compliment or comment
  • Requesting the return of body tissue


Patient responsibilities

We ask that you (or family/friends on your behalf)

  • tell the staff if you do not understand what you have been told about your treatment and care
  • tell the doctor or nurse looking after you of any known change in your health
  • show consideration for other patients and staff
  • ask the staff for assistance if you have any questions or problems. They will refer you to the best person to help you
  • comply with the hospital's 'No Smoking Policy' and 'Visitors Policy'
  • cooperate to the best of your ability with the care you are receiving.

Patient meals

  • Breakfast 7am - 8.30am
  • Lunch  Noon - 1.30pm
  • Dinner 5pm - 6.30pm

Tea and coffee are offered after breakfast and lunch, and at morning tea, afternoon tea and supper time.

  • When you are first admitted to hospital, a standard meal will be sent to you until you are able to select your own choices on the menu provided each day.
  • If you need assistance at meal times, please ask the ward staff.
  • If you need a special diet, please ask your nurse / midwife to contact the clinical dietitian for your ward.
  • The menu has been planned to meet the nutritional needs of the majority of people.

Patient support and advocacy services

Read about: