SmartHealth out of hours doctors

Sometimes you need to talk to a doctor out of hours, when your local doctor is closed or an after-hours service is too far away.

SmartHealth makes it convenient and easy to get the care you need, when you need it, using the free HealthTap app on your smart phone, tablet device or computer.

Using video, voice or text chat, you can talk to a qualified NZ registered doctor about your health issue and get the advice you need. It's just like a normal appointment, but you can do it from wherever you are. Best of all, it's FREE. 

This service is available:

  • Monday to Friday 6pm to 11pm
  • weekends and public holidays 8am to 8pm.

How to have an out of hours doctor appointment

You need to sign up with SmartHealth and activate your account before you can have an online appointment with an out of hours doctor. Find out more about getting started with SmartHealth.

Follow these steps to have an out of hours doctor appointment.

  1. Open the HealthTap app (smart phone or tablet) or go to http://smarthealth.healthtap.co.nz(external link) in a web browser.
  2. Log in using your personal email address and SmartHealth password.
  3. Click on the Ask Docs button on the app menu.
  4. Enter details of what the consultation is about in the Enter your question here field.
  5. Click on the Continue button. 
  6. Choose the After-hour doctor service.
  7. Follow the instructions and answer any questions you are asked.
  8. Choose between a Text Chat, Voice Call or Video Call
  9. You will be connected with a doctor. 

For more detailed instructions, please read the Out of hours doctor service guide [PDF, 354 KB]

What out of hours doctors can help with

Our out of hours doctors can help with advice and simple medical problems, prescribe if necessary, and fax the prescription to your local pharmacy. If your condition is more serious, you may be advised to visit a hospital or after hours medical clinic, or to wait and see your own doctor if it’s safe to do so.

Notes from the consultation are sent to the GP you are registered with so they know any action that has been taken. The notes are also available in HealthTap for you to view.

Click here to sign up

Click here to log in

SmartHealth is available to everyone covered by Waikato DHB services.