Patient support

Support for patients of SmartHealth

Accessing SmartHealth

Use this link to access SmartHealth once you have completed the sign up and account registration process (see Getting started below).

http://smarthealth.healthtap.co.nz (external link)

Support contact

Please look through the help files and frequently asked questions. If you cannot find an answer to your question please contact SmarthHealth support.
Ph: 0800 222 551
Email: Smarthealth@spark.co.nz

Getting started

How do I sign up?

Residents can also sign up to the service by taking photo ID along to the enquiry desk at Waikato Hospital or to the DHB’s other hospitals at Thames, Te Kuiti, Tokoroa or Taumauranui. 

As part of the sign up process you will need to provide a personal email address and once verified an email will be sent containing a link to get started.

Sign up for minors and people lacking the capacity to manage their own account

There are different processes to sign up if you are a minor, and for those who lack the capacity to manage their own account (see chart below).

Sign up guidelines

Read the guidelines below for each group to determine the sign up process appropriate for you. If you’re over 16 years old you can sign up online at www.waikatodhb.health.nz/smarthealth/register (external link)

GroupProcess
Under 14 year olds A parent/legal guardian can set up and manage a SmartHealth account for someone under 14 years old, with the minor informed of this.
14 and 15 year olds

May sign up to SmartHealth on their own, with parental/legal guardian consent.
OR
Can have a SmartHealth account set up and managed by their parent/legal guardian, with the written consent of the minor, if the minor is competent to provide consent.

16 year olds and older May sign up to SmartHealth on their own following the required process
18 year olds and older who lack the capacity to set up and manage an account on their own

A parent/legal guardian may set up and manage an account for someone under the age of 16 years who lacks the capacity to set up and manage their own account.
Once the minor turns 18 years old, their parent/legal guardian must obtain legal authority to continue managing the account.
Someone with legal authority (through a Welfare Guardianship Order, Personal Order or assessed and activated health and welfare Enduring Power of Attorney’s appointment) can set up and manage a SmartHealth account on behalf of a person 18 years and older who lacks the capacity, to set up and manage their own account.

Getting started - How to sign up and complete registration with SmartHealth

Device set up

Profile

Updating profile guide

Ask a question

Ask a general health question to get an educational text answer

Virtual consults

Accessing health care professionals

Consult your health care professional using a text message

Consult your health care professional using live video or chat

Schedule an appointment with your health care professional

Attend a scheduled virtual consult

SmartHealth After Hours Service

Connect with any available health care professional

Health care professionals

 Add to health care team guide

Goals and to-do lists

Adding to-do lists guide

Completing to-do lists guide