Your privacy is important to us. This document provides you with details about SmartHealth and how your information will be used and kept secure. In this document “we”, “us” or “our” refers to Waikato DHB.
Information that you provide or that your clinicians provide to you while using SmartHealth services will be used to deliver health information and services to you and provide you with better care.
Waikato DHB’s SmartHealth system, which includes HealthTap, is a free online platform and mobile app which connects with a range of health services using your smart phone, tablet device or home computer.
SmartHealth enables you to:
When you sign up to use SmartHealth, you will be asked to provide a range of information about yourself. This information along with your email address and password becomes your "Profile".
The information that you will be asked for includes:
The minimum information that you must provide in order to use SmartHealth services is your name, email address and password. Giving more information will help your clinicians provide you with better services and help you get more accurate information when using some of the self-service options within SmartHealth.
A "consult" within the SmartHealth system will allow you to have either a video (using a computer, a video camera and a microphone) consultation or a typed / text consultation with a clinician (either as part of the “out of hours” service or at a scheduled time).
SmartHealth holds information about any upcoming appointments you have scheduled with clinicians so that reminders can be sent to both parties. SmartHealth also keeps a record of every consult you have had. This record includes the transcript of any text communication and the date, time, and clinician consulted. This information is always available and displayed to you in your SmartHealth profile. The record of your last consult is also made available to the clinician. SmartHealth does not store copies of your video consults.
Your clinician can update information about the consultation within your SmartHealth record (e.g. information the clinician provided during the consultation such as diagnosis or treatment). This information will be stored in the SmartHealth system and may also be sent to update your clinical record maintained at Waikato DHB and the General Practice centre that you’re registered with. This is just as if the clinician saw you in person.
SmartHealth enables you to anonymously type in new questions that can then be answered by one or more qualified clinicians. Don’t include information that identifies you (like your name) in questions posted in the Q&A/Inform area. Your SmartHealth profile keeps and displays a records all of the questions you have asked. The records show what the question was, when it was asked, and how many responses have been received. Remember, clinicians answering these questions will not see your profile, so if your question requires a personal response, please do an online consult.
The information collected about you on SmartHealth will be used for the following purposes.
The information that you provide in your profile along with the information that the clinicians record while providing you services via SmartHealth will be stored in one or more of the following places.
In order to meet both the New Zealand government and the Waikato DHB regulations, your information will be stored for up to 20 years following the date of your last treatment or care.
Generally only your team of clinicians from Waikato DHB and your General Practice centre will have access to your information on SmartHealth. However, on occasion HealthTap staff, your General Practice centre staff or others authorised by the Waikato DHB may also need to access your information to ensure that the system is working correctly, to fix any issues that might arise and/or to respond to any complaints, questions or concerns.
You have a right to access and request the correction of your information. You can do this in your own profile by logging in with your password. Remember though, your clinician(s) will not automatically know if you change your own information. So make sure you tell them during your consultation if you change something important.
If you want to access or correct the information that Waikato DHB holds about you, or if you have any other questions about SmartHealth, you can ask your clinician(s) or email email@example.com.