Some wards may have specific visiting rules - please follow the rules set out in any notices or instructions shown on these wards or advised by our staff.
These rules are for patient rest and safety, and to allow staff to care for our patients.
Some patients may have a nominated key support person who is welcome to visit from 8am to 8pm or longer at the charge nurse manager’s (or their delegate’s) discretion.
Who is a key support person?
On admission, patients and/or family will be asked if they wish to nominate a key support person. This is typically a loved one, for example, a spouse, partner, adult child, parent, sibling, close friend or whanau member. This person will provide emotional and practical support as the patient and key support person wishes during their stay in the hospital or facility. Where a patient is unable to make this decision then the next of kin may identify a key support person. The key support person may change at intervals in response to the patient’s wishes and availability of a specific person.
Our top tips are made with the wellbeing and safety of patients in mind. Please respect these while you are visiting.
Patients are vulnerable. If you have a cold, diarrhoea, viral illness or are generally feeling unwell, you may pass on an infection. Please don't visit until you are better. Whenever you visit, use the Sterigel hand rub at the entrance to every ward to rub into your hands. This protects both you and our patients.
Children under 14 must be supervised and accompanied by an adult. We cannot be responsible for keeping an eye on them. That’s your role. Have a plan – perhaps bring someone else who can look after the kids, or take a break in the cafeteria or in the hospital grounds if they get restless.
Set your mobile phone to silent or vibrate. Be aware that other patients in the ward may be feeling unwell or sleeping.
For privacy reasons you must not take photos or videos without permission.
You are welcome to bring a small amount of fruit, food or cold drinks when you visit. However check with the staff if there are any restrictions on what the patient is allowed.
No smoking at all at our hospitals. That includes inside our buildings and on the hospital grounds. This smokefree policy applies to all visitors, patients and staff. We know it can be stressful if you have a loved one in hospital, so get prepared before you visit – bring nicotine gum or patches with you, or plan to take breaks right away from the hospital campus.
Visitors must not bring drugs, stimulants or alcohol into our hospitals, either for patients to use or for themselves.
Everyone is welcome to visit, but please don’t wear gang regalia, patches or gang colours. Our Security team has authority to ask you to take these things off, or to leave the hospital.
There is never an excuse for aggressive bad behaviour. We understand that stress, anxiety, grief and fear can cause people to act in a way they wouldn’t normally. However violence (words or actions) to staff patients or visitors will not be tolerated. Waikato DHB has a large Security team and a close relationship with Police. A person acting in a violent manner will be warned by staff then by Security personnel before they're asked to leave, depending on the level of violence involved. If it continues Police will be called.