If you have an immediate concern about your treatment or care, or the care of a family member, tell us. Many problems can be resolved quickly by talking things over. Speak to a staff member or ask to speak to a manager e.g. charge nurse, clinical nurse leader or team leader in the department, clinic or ward. If they are not available, ask to speak to the duty manager.
If you prefer,
Read our Making a complaint leaflet [PDF, 477 KB] here