Telehealth is the term for the use of information and communication technologies to deliver health care when patients and care providers are not in the same physical location.

To be effective, telehealth relies on fast broadband internet services. Telehealth enables health professionals to diagnose illnesses and provide treatment without being in the room with the patient. Health care-related education, research and evaluation can also take place remotely. Telehealth has many benefits including:

  • people can be seen by their health professional and care team without having to leave the area in which they live
  • people can better monitor/ and manage their health
  • lower health care costs
  • more flexibility for the health workforce



  • Tele-Critical Care – Telehealth services in the emergency department, intensive care, neonatal intensive care and retrieval/stabilisation.
  • Tele-Ambulatory Care – Telehealth services in an outpatient, community and day-stay setting.
  • Tele-Workforce support – Education, meetings, recruitment, training, clinical and professional supervision carried out by video conferencing.
  • Host/hub/base - the site at which the clinical staff member who is “seeing” the patient/client is located.
  • Remote - the site, usually a remote, rural or provincial centre, where the patient/client/family/whanau/caregivers, and key worker/ staff support person is situated

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