Along with the Ministry for Primary Industries and local councils, our Food Act officers are responsible for the safety and suitability of food sold in the Bay of Plenty and Lakes regions. This includes investigating food complaints and suspected food poisonings.
Complaints investigated by our Food Act officers include:
Visit www.foodsmart.govt.nz (external link) to find out how to report a food complaint.
Contact us (external link) if you find foreign objects or undeclared allergens in food, or think food businesses aren't following hygienic practices.
Food poisoning, or foodborne illness, is often caused by bacteria from food that has been incorrectly handled, stored or cooked. The food usually looks, tastes and smells normal.
Some people are more at risk from food poisoning including young children, pregnant women, the elderly and people with other illnesses.
Common symptoms may include:
Contact us (external link) if you suspect you are suffering from food poisoning. Remember to see your doctor in the first instance to be assessed and treated medically.
Check out these resources for more information:
Around 120,000 people get sick every year in New Zealand from food. About 40 per cent of sicknesses are thought to be caused by unsafe food handling practices in the home.
Foodborne illnesses can be caused by bacteria such as Salmonella and Campylobacter as well as fungi, parasites, viruses and toxins that contaminate food.
It’s easy to reduce the risk of food borne illness by following four simple rules: Clean, Cook, Cover, Chill (external link)
All food products sold in New Zealand are required to comply with the Food Act 1981.
The Australia New Zealand Food Standards Code sets the requirements for labelling and composition of food including claims.
Contact us (external link) if you would like clarification of the legal requirements for the labelling and composition of food, or would like to make a complaint regarding the labelling and composition of a food product.
No local authority shall, without the prior approval of a designated officer, register or renew the registration of any premises in which food is manufactured, prepared, packed, or stored, unless:
(a) food is manufactured, prepared, packed, or stored in those premises only for the purposes of retail sale on those premises; or
(b) the premises are an auction mart.
Low acid canning
Food Act 1981,
Animal Products Act 1999
ACVM Act 1997
Wine Act 2003
Food Regulations 2002