How are we tracking?
How are we tracking?
Monitoring and measuring performance against key clinical, strategic, quality and financial markers is an important part of managing and improving Waikato District Health Board. It is also important to do so in a transparent and publicly accountable way.
Performance reports, including operational, financial, quality, people/staff, infrastructure, funded/contracted providers, and information technology areas, are presented to Waikato DHB’s board and committees on a regular basis.
National health targets
National health targets are reviewed annually to ensure they align with government health priorities. They include targets for district health boards and for primary health organisations.
The quarterly results are reported nationally and for each district health board on the Ministry of Health’s website.
The current national health targets are:
- shorter stays in emergency departments
- improved access to elective surgery
- faster cancer treatment
- increased immunisation
- better help for smokers to quit
- raising healthy kids
- more heart and diabetes checks.
View the latest results for Waikato DHB.
View the latest results for primary health care organisations in the Waikato.
Service user experience
What matters to you is important to us. Your feedback helps us improve our services. We use feedback forms, formal complaints, and surveys to listen to our service users, their families and carers.
National patient experience survey
We are part of a national patient experience survey. Results are released by the Health Quality & Safety Commission each quarter, giving ratings out of 10 on four key areas - Communication, Partnership, Coordination and Physical and emotional needs. View the latest results.
When patients are referred to our hospitals for specialist services, the time it takes patients to get their first specialist assessment with the hospital consultant is measured by the Ministry of Health. How we are tracking compared to other DHBs is published here.
The Ministry of Health will also start collecting other similar data in future as part of this National Patient Flow project.
Quality and safety markers
All our systems, processes and outcomes must ensure:
- every patient/client receives the right treatment at the right time in the right place
- our systems must be safe, with no avoidable injury or harm to people from the health care they receive
- our care environments are clean and safe.
Key audits and reports
- Quality and safety markers (QSM) Health Quality and Safety Commission quarterly report.
- Serious Adverse Events latest report [PDF, 878 KB].
Certification and accreditation
All Waikato DHB hospitals and inpatient facilities are certified and audited to ensure we provide safe, appropriate care for our patients and meet the standards set out in the Health and Disability Services (Safety) Act 2001. These standards are outlined in NZS8134:2008 Health and Disability Services Standards.
As a legislative requirement our hospitals and facilities must:
- be certified by the director-general of health to provide the health care services
- meet all relevant service standards
- be in compliance with the Act.
A certification audit is undertaken every three years to assess whether we are meeting the health and disability service standards.
A surveillance audit is undertaken part-way through our period of certification to assure the Ministry of Health that we continue to meet all relevant standards.
- A summary of this report is available here
Priority programmes are being developed under each of Waikato DHB’s six strategic imperatives.
- Health equity for high need populations / Oranga.
- Safe, quality health services for all / Haumaru.
- People centred services / Manaaki.
- Effective and efficient care and services / Ratonga a iwi.
- A centre of excellence in learning, training, research and innovation / Pae taumata.
- Productive partnerships / Whanaketanga.
This allows us to plan, monitor and report on progress on achieving each priority.
The formal reporting is to the board’s Health Strategy Committee.