How are we tracking?
How are we tracking?
Monitoring and measuring performance against key clinical, strategic, quality and financial markers is an important part of managing and improving Waikato District Health Board. It is also important to do so in a transparent and publicly accountable way.
Performance reports, including operational, financial, quality, people/staff, infrastructure, funded/contracted providers, and information technology areas, are presented to Waikato DHB’s board and committees on a regular basis.
Service user experience
What matters to you is important to us. Your feedback helps us improve our services. We use feedback forms, formal complaints, and surveys to listen to our service users, their families and carers.
Serious Adverse Events
- Serious Adverse Events latest report [PDF, 878 KB].
When patients are referred to our hospitals for specialist services, the time it takes patients to get their first specialist assessment with the hospital consultant is measured by the Ministry of Health. How we are tracking compared to other DHBs is published here.
The Ministry of Health will also start collecting other similar data in future as part of this National Patient Flow project.
National Quality Dashboard
The Health Quality & Safety Commission has a publicly-available dashboard of health system quality that shows at a glance how individual district health boards are performing in a variety of areas. (Select Waikato DHB from the list of DHBs to see our results).
The dashboard takes information from a range of published sources, including the Commission’s quality and safety markers, the primary care and inpatient patient experience surveys, the Atlas of Healthcare Variation and data from the Ministry of Health, and puts it together in one place. A simple-to-read, interactive chart allows users to see the data.
Certification and accreditation
All Waikato DHB hospitals and inpatient facilities are certified and audited to ensure we provide safe, appropriate care for our patients and meet the standards set out in the Health and Disability Services (Safety) Act 2001. These standards are outlined in NZS8134:2008 Health and Disability Services Standards.
As a legislative requirement our hospitals and facilities must:
- be certified by the director-general of health to provide the health care services
- meet all relevant service standards
- be in compliance with the Act.
A certification audit is undertaken every three years to assess whether we are meeting the health and disability service standards.
A surveillance audit is undertaken part-way through our period of certification to assure the Ministry of Health that we continue to meet all relevant standards.
- A summary of this report is available here
Waikato Health System Plan
We are developing an action plan for the next 10 years to ensure we deliver on our vision and strategic imperatives. The plan is for a health system where people are empowered to live healthy lives and to stay well, with quality, safe, efficient and effective services delivered around the needs of people. Our Waikato Health System Plan will help us do this by giving a ‘whole of system view’ not just focused on the DHB. It will be informed by DHB and non-DHB stakeholders and it will be developed with input from the community and other health providers. The proposed timing of the plan's development, including consultation, is during the second half of 2017.
The formal reporting against this plan will be to the board’s Community and Public Health Advisory Committee.