I'm not well, where do I go?

When you’re unwell or injured we want to help you and your whānau get the right care.

1. Do I need immediate/urgent help?

YES  - Dial 111 for an ambulance, or go to your nearest hospital emergency department: Waikato Hospital,Thames Hospital, Tokoroa Hospital, Te Kuiti Hospital and Taumarunui Hospital.

NO  - Call Healthline 0800 611 116. Free 24 hour health advice. They will tell you the best place to go.

2. Can this wait 24 hours?

YES - Contact your general practitioner (GP). However if your condition deteriorates and you feel seriously unwell, go to an Urgent Care Centre or ring an ambulance.

NO - Contact an Urgent Care Centre near you. Or your own GP/medical centre may have an after hours arrangement you can use.

Urgent Care Centres:

Anglesea Accident and Urgent Medical
Cnr Thackeray, Anglesea St, Hamilton

Victoria Clinic
750 Victoria St, Hamilton

Tui Medical 
Horsham Downs Road and Thomas Road, Hamilton

3. Do I need urgent mental health support?

YES  - In an emergency – if you feel someone is at risk of harm to themselves or others dial 111 and ask for Police. For urgent mental health support call Crisis Assessment and Home Treatment  0800 50 50 50 (24 hours a day, 7 days a week).

NO - Need to talk? Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. The service is completely free.

4. Want advice on a broad range of minor medical issues or health concerns?

YES - Visit a pharmacy. A pharmacist is a qualified health professional who can give advice and guidance. We also recommend the Health Navigator website.

Waikato Hospital Emergency Department is for real emergencies. Other cases presenting to Waikato Hospital ED will be directed to an Urgent Care Centre or to your GP.

Helplines

There are a number of helplines and organisations which can offer help and advice.