Get your phone or tablet ready before your appointment
- Open the HealthTap app.
- Log in using your personal email address and SmartHealth password.
- Ensure notifications are turned on.
- For iPhone and iPad users, visit Settings, then scroll down and select HealthTap. Make sure that the Microphone and Camera settings are turned to on(green). If those settings are off (grey), switch them to on (green).
Start your online appointment
- Open the HealthTap app at least 5-10 minutes before your online appointment.
- A popup will appear up to 5 minutes before the appointment’s scheduled start time. Click the Continue button to start your online appointment.