Mental health inpatient unit — Rotorua

To contact the service:

• phone: 07 348 1199 and ask for mental health inpatient unit

The inpatient unit is located in the:

Mental Health Services building

Rotorua Hospital 

Pukeroa Street (opposite main entrance to the hospital) 

Staff at Te Whare Oranga Tangata o Whakaue will assess your mental health and provide you immediate care.

The unit has:

• 12 single rooms (2 with en-suite)
• a 2-bedroom wing with en-suite for older people
• 2 intensive care room
• lounge, kitchen and dining room
• whānau room
• art room.

Whānau can stay overnight at our Paimarie facility on the hospital grounds if they are from out of town. Ask a staff member for details.

Accommodation for support people (internal link)

While the unit is an open ward, there are times when it may be locked. Talk to a staff member if you wish to leave when the doors are locked.

What to expect on admission

When you arrive at the unit, staff will explain the admission process to you. They will:

• help you identify the reasons for your admission — you may chose to have whānau included in the discussion
• give you a tour of the unit and introduce you to key staff and other patients
• tell you about the ward routine and the activity programme
• show you to your room
• ask you for permission to search your bags to check for any items that pose a risk, including medications.

It is very important you give staff any medications you or your whānau have bought from home — this includes both prescribed and over-the-counter medications.

You will not be able to carry lighters and matches. These will be kept with your personal property and returned to you when you are discharged.

Physical examination

Within the first 24 hours of your admission, you will be invited to have a full physical examination. This may include diagnostic tests such as blood and urine tests, and taking your blood pressure. This is to ensure that you do not have a physical illness that may affect your mental wellbeing.